Preferred Customer Savings Program
What kind of program is this?
This is a membership program designed to extend wholesale buying privileges and free shipping to our loyal customers to save them money and help them generate extra income.
What are the benefits of membership?
- You will get wholesale pricing with a significant discount on each product;
- Free shipping to any destination within the United States (see shipping policy for details);
- 24-hour online access to account information.
How much is the registration fee?
The registration fee is $199.00.
How long is the membership term?
12 months from the date of registration.
Can I renew my registration upon expiration?
Yes. If you don’t renew, you’ll lose your membership benefits and privileges.
How much is the renewal fee?
The renewal fee is $99.00.
Can I transfer my membership privileges?
No, membership privileges are not transferable.
Can I cancel my membership and get my money back?
Yes, you may cancel your membership at any time but the membership fee is non-refundable.
We value our relationship with our customers and hope you give us a chance to resolve any concerns that may lead to your cancellation decision.
I have been a loyal customer of LaRuche Imports, Inc. for a long time; can my membership fee be waived?
Unfortunately we cannot waive membership fees. Our Preferred Customers enjoy price advantages (wholesale pricing) and free shipping which far exceeds the membership fee.
I’m a preferred customer and want to buy a bale of stockfish to share with some friends and family members but we are not yet ready to share it; How long can I keep the product in your warehouse after my purchase?
We do appreciate your business; however, due to limited space and the handling cost of keeping your products in our warehouse, we can only allow you up to 30 days of free storage. We may, at our discretion, charge a monthly storage fee after 30 days.
Can I get a discount on the price of cutting the stockfish if I buy more than one bale?
Can you cut my stockfish for me?
Yes, we offer two cutting options (partial or total cut) for $30.00 per bale. In the Partial cut, each stick of stockfish is cut at a spacing distance of approx. 1-2 inches and left hanging together. The partially cut stockfish pieces can be easily separated by hand. In the total cut, the stockfish is completely cut and separated into individual pieces of approx.1-2 inches.
How much weight does a 100-lb bale of stockfish lose from cutting?
A pre-cut bale of stockfish loses an average of 2-3-lbs of weight from the fish powder that the cutting blade produces. We attach a special bag to the stockfish cutting machine and capture 1-2-lbs of the stockfish powder that is included in each 100-lb bale shipment of stockfish.
How can I place an order?
You can place an order online any time at www.larucheimports.com; by email: firstname.lastname@example.org; by calling 1-713-995-9090 or in person by visiting our corporate office at 9314 Summerbell Lane, Houston TX 77074
When can I place my order and how soon will I receive it?
You can place an email or online order anytime at your convenience; Phone orders can be placed Mon.-Sat., 9:00am – 9:00pm CST; You can also place an order in person at our corporate office at 9314 Summerbell Lane, Houston TX 77074, Mon.-Fri., 9:00am – 6:00pm, CST, and Sat., 9:00am – 2:00pm. In-stock products are shipped within 48 hours and delivered in 3-5 business days. Back orders are usually shipped within 30 days. For deliveries during busy holidays like days of Christmas, Thanksgiving, New Year and other holidays, we recommend that you order well in advance.
Will I receive an order receipt/order confirmation?
Yes. First, if you place your order online, you will see a confirmation page after processing your order. We recommend that you print this confirmation page and keep it for your records.
We will also send you a confirmation email after placing your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly. Also, due to the high volume of orders we receive, particularly around busy holidays like Christmas,Thanksgiving, New Year and other holidays, you may experience a minor delay in receiving your email confirmation after placing your order.
What if I didn’t see a confirmation page and/or didn’t receive an email confirmation?
If you didn’t receive any of the order confirmation messages, please call 1-713-995-9090 as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders. One of our Customer Service Representatives will be able to assist you in determining if your order was successfully processed. If the order was not successfully placed, we will be able to take your order by phone at that time.
How do I cancel or change an order I already placed?
- If you need to cancel or change an order made online from larucheimports.com website, you have to cancel the said order not later than 4:00 pm CST on the same day by calling customer service at 713-995-9090. Otherwise, once the order has been processed and shipped, changes may not be possible and cancellations may be treated as returns and subject to the terms of our return policy.
- If an order was made via phone to the corporate office for delivery, you may cancel the said order on the same day before 4:00 pm CST.
- If an order was made with our corporate office for local pick-up, you may cancel or change the said order at any time from 9:00 am – 6:00 pm.
What if you are out of something I order?
We will contact you if your order contains back-ordered items or products that were just sold out. If the product is on back-order, we will let you know how long it will take to come back into stock and it will be your choice to either cancel the order or keep it open.
Can you resend me my order confirmation or invoice?
Sure can! Just give us a call at 1-713-995-9090 or email us: email@example.com and we will be happy to do that for you.
Do you offer gift cards?
Not at this time, but we’re getting ready to launch our new rewards card program very soon! Check back in with us for more information or wait for our announcement.
Can you send me a catalog or brochure of your products?
Certainly! You can request a brochure by calling us at 1-713-995-9090 or email: firstname.lastname@example.org. You can also view our full product line online at any time.
How do I check the status of my order?
Simply click the Order Status link at the top of every page. Log in, enter your order number and your billing zip code and you’ll be able to review the current status of your order. You can also check your order status by calling our customer service department, 1-713-995-9090.
Can I customize my order of stockfish?
Yes, you can customize by giving us any special instructions about your order.
Is it safe to send my credit card information to LaRucheImports, Inc. over the internet?
Yes, we use the latest technology to ensure safe transmission of your credit card information. Our payment gateway processes are handled by Authorize.net, one of the largest and safest credit card processing companies in the world.
What payment methods do you accept?
We accept all major credit/debit cards, such as Visa, MasterCard, American Express, and Discover.
When will my credit card be charged?
Your credit card is charged when your order is placed.
Is there a sales tax on my order?
We are a food product wholesaler and do not charge sales tax.
I think I may have been charged twice. Can you help?
Absolutely. The first thing you should do is check to see if the charge you are seeing is actually a temporary hold, or pending transaction. If this is the case, you have not been actually charged.
Credit card transactions are authorized in two steps. In the first step, the payment gateway says” I want to charge $xx to card Y”. If the card has these funds available, the card company places a provisional hold on those $xx and responds ok back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured- you will not be charged.
However, it is important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time it takes to release your funds is dependent entirely on your bank or Credit Card Company. If you still have any questions about this, please give us a call at 1-713-995-9090.
Is my personal information kept private?
How is my order shipped?
All orders ship within 48 hours via FedEx Home Delivery or FedEx Ground, unless the items are on back-order. Depending on your location you should receive your order between 3-5 business days from the shipment date, except during Thanksgiving, Christmas, New Year and other holidays.
What if I need my order sooner?
We only ship goods via regular shipping through FedEx Home Delivery or FedEx Ground. If you need your order by a specific date please make sure you place your order ahead of time.
I live in California, how much is the shipping cost for 1 Bale of Stockfish?
If you are a Preferred Customer, we will ship your stockfish for free. For non-members, the freight cost for stockfish is $69.95 per bale.
I reside within a 50 mile radius of your warehouse in Houston, Texas; do I get free shipping on my orders?
No. You do not get free shipping on Stockfish or canned seafood orders if the destination of the order is within a 50 mile radius of our warehouse in Houston Texas. All customers (including Preferred Customers) are expected to pick up their products at our Houston warehouse if they are within 50 miles, or pay for shipping if they want it delivered. However, free shipping for Preferred Customers would applie to any part of the order that is going to any address within the US but outside the 50 mile radius from our Houston warehouse.
Can an order be split and shipped to more than one address?
Absolutely. And it is inexpensive. Our preferred customers get free shipping within the US if the entire order is going to one address. However, if the order is split for shipment to multiple addresses, you get free shipping for one of the deliveries and pay a freight charge of $30.00 for each additional package delivery to another address. Simply give us a call at: 1-713-995-9090 and we will handle your special delivery request.
Do you ship to other countries? What are the shipping rates?
Yes, we do ship to Canada. All customers pay a freight charge for shipments to Canada because our Free Shipping benefit for Preferred Customers is only for deliveries within the USA. Please refer to our shipping policy, and call our customer service department, 713-995-9090 for a freight quote for shipments to Canada, or email: email@example.com.
Non – Members:
I am not a member and I wanted to purchase a bale of Stockfish. Do I get free shipping?
If you are not a Preferred Customer, your shipping rate will be calculated as you check-out. Our freight charges are very competitive and usually average less than $1/lb. We hope you consider signing up as a Preferred Customer and start enjoying the membership benefits of wholesale pricing and free shipping which can easily exceed your membership fee.
What is the return policy?
Stockfish and Smoke-Dried Fish Products
All sales are final. However, if you have any problem with your
shipment please call the customer service line at 713-995-9090 within 48 hours of
delivery to discuss and resolve your concerns. We will exchange or refund the purchase price (including shipping & handling) for any product that is defective or that was shipped incorrectly as long as the item has not been opened and if returned within 30 days of purchase in its original packaging. The product must appear normal without any sign of abuse. Please call our customer service department, 713-995-9090 or email: firstname.lastname@example.org for a Returns Authorization Code before returning any product.
Note: We want you to understand that Stockfish is a product of nature and is processed under natural conditions by drying in an open fresh cold air on wooden racks. Once dried, each piece of Stockfish will always be different from another; their sizes, dimensions, color, and consistency may differ from one batch to another and their texture, thickness and smell may also vary. We will not authorize a return based on varying changes in form, variation in size dimension, smell, consistency, texture, thickness, and color as these are expected natural characteristics of the product and we have no control over those factors. For any question regarding the return policy of Stockfish, please call 713-995-9090 or email us at:email@example.com and we will be glad to assist you.
We will exchange or refund the purchase price (including shipping & handling) for any product that is defective or that was shipped incorrectly as long as the item has not been opened and if returned within 30 days of purchase in its original packaging. The product must appear normal without any sign of abuse. Please call us at 713-995-9090 or email firstname.lastname@example.org for a Returns Authorization Code before returning any product. Please see our Return Policy for details.
If I share a bale of Stockfish with friends at different addresses, can you ship to each of us for free?
No. Members are entitled to one Free Shipping, per order (to any destination greater than 50 miles from our Houston Warehouse). Once a part of the order has been shipped to any destination, additional shipments to other destinations will attract a shipping charge of $30.00 per package.
I only wanted to buy a 10-lb family pack; will I be able to buy without paying for membership fees?
Yes, you can. All of our products are available for purchase with or without membership.
What is the shelf life of stockfish?
Stockfish will last for several years if not exposed to moisture. However we indicate a shelf life of 3-5 years on our stockfish product labels.
Do I get discounts if I buy more than one bale of Stockfish?
Definitely. Our preferred customers enjoy wholesale pricing that goes down as the order quantity goes up on any Dealer Pack purchase.
What are the features and benefits of my account?
When you sign up an account with LaRuche Imports, Inc., you will have access to some exclusive features only available to you. You will be able to view your Order History for any order you place while signed in to your account. From there you can view the full order details, and track your order.
I forgot to sign in to My Account while placing an order. Can you add this order to my account?
We are sorry but we are not able to add orders under your Account once it has already been placed. However you don’t have to worry as you can still track your order, and you will of course still receive an order confirmation. You won’t be able to view this order under your Order History when you’re logged in to your My Account page.
I forgot/want to change my password. How can I reset my password?
No problem! If you forget your My Account password, just select LOGIN in the upper right corner of our website, then click on the link that says Forgot your password? and we will walk you through the simple process to reset your password. If you would simply like to change your password, log in to your Account page, then click the link that says Change Password.
Email and Text
How do I sign up for promotions and special offers?
We will provide you the signup details for any available promotions and special offers when we announce the promotion/special offer. You can also contact our customer service for information on any available promotional offer.
I have additional questions. What is the best way to get them answered?
Our customer service personnel are here to assist with answering your questions. Please contact us at 713-995-9090 (Toll Free: 1-800-430-8418) Monday – Friday from 9:00 am to 6:00 pm (CST) or you may also Contact us via email at email@example.com