Preferred Customer Savings Program
What kind of program is this?
This is a membership program designed to extend wholesale buying privileges to our customer and save them money.
What are the benefits of membership?
- You will get products on discounts including savings of over $200.00 per bale of 100 lbs. stockfish .
- Free shipping to any destination within the United States ( See shipping policy details )
- 24-hour online access to account information.
How much is the registration fee?
The registration fee is $199.00.
How long is the membership term?
12- Calendar months from the date of registration.
Can I renew my registration upon expiration?
Yes, you can on or before the last day of the membership month. Failure to renew promptly would result in the termination of membership and loss of membership benefits and privileges.
How much is the renewal fee?
The renewal fee is only $99.00.
Can I transfer my membership privileges?
No,Membership privileges are not transferable.
Can I cancel my membership and get my money back?
Yes, you may cancel your membership atany time but the membership fee is non-refundable. However, we would like to know why you are cancelling your membership.
I have been a loyal customer of LaRuche Imports, Inc. for a long time; can my membership fee be waived?
Unfortunately, we cannot waive membership fees. Our customers by being preferredmembers enjoy price advantages (wholesale price) and free shipping amongst others which more than pays for the membership fees.
I am a whole seller, I wanted to buy a bale of stockfishand share it with some of my customers.
How long can I keep the stocks in your warehouse?
We do appreciate your business; however, because of the handling cost we incur in keeping your stocks in our warehouse, we can only allow you 30 days to dispose your stockfish. We are allowing our whole sellers to store their stockfish in our facility as a courtesy. Beyond 30 days, we will charge you monthly handling and storage fees for your stockfish to be stored in our warehouse.
Can I get some discounts on the price of cutting the stockfish if I buy more than one bale?
Can you cut my stockfish for me?
Yes, we offer 2 types of cutting at a minimal fee of $30.00 per bale. In the Partial cut each stockfish is partly cut at a spacing distance of 1-2 inches. The stockfish is not cut all the way, and each pre-cut piece can be easily separated by hand. In the Total cut each stockfish is completely cut into 1-2 inch Loose Pieces.Please understand that partially or totally cut bales loose an average of 2 lbs. per bale due to fish dust that is blown away during cutting. At the request of the customer we may gather a part of the fish dust and ship along with the shipment.
How can I place an order?
You can place an order online any time at www.larucheimports.com, or by calling 1-713-995-9090 or email: email@example.com
How far in advance should I place my order?
You can place an order online well in advance, or at any time at our corporate office located at: 9314 Summerbell Lane, Houston, Texas 77074 or by calling. 1-713-995-9090. if you place your order online, please consider delivery time of 3-5business days. Orders placed after 3.00pm on weekdays will be processed on the next business day.
For weekday pick-up from our corporate office, you may place and pick-up your order at any time Monday-Friday from 9:00 a.m. – 5:30 a.m. On weekend pick-up, our corporate office is open from 9:00a.m. -2:00 p.m.
For deliveries during busy holidays like days of Christmas, Thanksgiving, New Year and other holidays, we recommend that you order well in advance.
Will I receive an order receipt/order confirmation?
Yes. First, if you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records.
We will also send you a confirmation email after you place your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly. Keep in mind that there may be a delay in the delivery of your order confirmation email. Due to the high volume of orders we receive, particularly around busy holidays like days of Christmas,Thanksgiving, New Year and other holidays, you may not receive your email confirmation immediately after placing your order.
What if I didn’t see a confirmation page and/or didn’t receive an email confirmation?
If you didn’t receive any of the order confirmation messages, please call 1-713-995-9090 as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders. One of our Customer Service Representatives will be able to assist you in determining if your order was successfully processed. If the order was not successfully placed, we will be able to take your order by phone at that time.
How do I cancel or change an order I already placed?
- If you need to cancel or change an order made online from larucheimports.com web site, you have to cancel the said order not later than 4:00 p.m. on the same day, by calling customer service at 713-995-9090. Otherwise, once the orderhas been processed and shipped, changes may not be possible and cancellations maybe treated as returns and subject to the terms of our return policy.
- If an order was made via phone to the corporate office for delivery, you may cancel the said order on the same day before 4:00p.m.
- If an order was made with our corporate office for local pick-up, you may cancel or change the said order at any time from 9:00 a.m. -5:30 p.m.
What if you are out of something I order?
We will contact you if your order contains backordered items or products that were just sold out. If the product is on backorder, we will let you know how long it will take to come back into stock and it will be your choice to either cancel the order or keep it open.
Can you resend me my order confirmation or invoice?
Sure can! Just give us a call at 1-713-995-9090 or email us: firstname.lastname@example.org and we will be happy to do that for you.
Do you offer gift cards?
Not at this time, but we’re getting ready to launch our new rewards card program very soon! Check back in with us for more information or wait for our announcement.
Can you send me a catalog or brochure of your products?
Certainly! You can view an online brochure, or request that a brochure be mailed to you, by calling us at 1-713-995-5500 or email: email@example.com. You can also always view our full product line online any time, of course.
How do I check the status of my order?
Simply click the Order Status link at the top of every page. Log in, enter your order number and your billing zip code and you’ll be able to review the current status of your order.
Can I customize my order of stockfish?
Yes you can by ordering what size of Stockfish and special cutting instructions.
Is it safe to send my credit card information to LaRucheImports, Inc. over the internet?
LaRuche Imports, Inc. uses the latest technology to ensure safe transmission of your credit card information. Our payment gateway processes are handled by Authorize.net, one of the largest credit card processing companies in the world.
What payment methods do you accept?
We accept major credit cards likeVisa, MasterCard, American Express, and DiscoverCards among others. Please confirm with our customer service what other credit cards we accept.
When will my credit card be charged?
Your credit card will be charged at the time your order was placed.
Is there a sales tax on my order?
We do not charge sales tax for wholesale purchases.
I think I may have been charged twice. Can you help?
Absolutely. The first thing you should do is check to see if the charge you are seeing is actually a temporary hold, or pending transaction. If this is the case,you have not been actually charged.
Credit card transactions are authorized in two steps. In the first step, the payment gate away says” I want to charge $xx to card Y”. If the card has these funds available, the card company places a provisional hold on those $xx and responds ok back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured- you will not be charged.
However, it is important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time it takes to release your funds is dependent entirely on your bank or Credit Card Company. If you still have any questions about this, please give us a call at 1-713-995-9090.
Is my personal information kept private?
How is my order shipped?
All orders ship within 48 hours via FedEx Home Delivery or FedEx Ground. Depending on your location you should receive your order between 3-5 business days from the shipment date, except during Thanksgiving, Christmas, New Year and other holidays.
What if I need my order sooner?
We only ship goods via regular shipping through FedEx Home Delivery or FedEx Ground. If you need your order by a specific date please make sure you place your order ahead of time.
I live in California, how much is the shipping cost for 1 Bale of Stockfish?
If you are a member, we will ship your stockfish for free; otherwise your shipping cost will be based on the rate of FedEx Ground shipping.
I reside within a 50 mile radius of your warehouse in Houston,Texas,do I get free shipping on my orders?
No. You do not get free shipping on Stockfish or canned seafood orders if the destination of the order is within a 50 mile radius of our warehouse in Houston Texas. You are expected to pick up your stockfish from our warehouse. However, you get one free shipping for any part of your order that you may want to ship to someone outside of the 50 mile radius of our Houston Warehouse.
Can an order be split and shipped to more than one address?
Absolutely. And it is inexpensive. We charge you additional $30.00 for each additional package delivery to another address if you are a member. Simply give us a call at: 1-713-995-9090 and we will handle your special delivery request.
Do you ship to other countries? What are the shipping rates?
Non – Members:
I am not a member and I wanted to purchase a bale of Stockfish. Do I get free shipping?
If you are not a member, your shipping rate will be calculated as you check-out byFedEx , via Home Delivery or FedEx Ground shipping. The rate will be calculated based on weight, dimension of the package and weight. However, I would encourage you to be a member by paying a one – time fee of $199.00 and $99.00 a year to renew it. This membership will give you the price discount privileges and one free shipping per order to any destination in the U.S.
What is the return policy?
All stockfish sales are final. However if you have any problem with your
stockfish please call the customer service line at 713-995-9090 within 48 hours of
delivery to discuss and resolve your concerns.We will exchange or refund the purchase price (excluding shipping & handling) for any product that is defective or that was shipped incorrectly as long as the item has not been opened and if returned within 30 days of purchase in its original packaging. The product must appear normal without any sign of abuse. Please contact us at firstname.lastname@example.org for a Returns Authorization Code before returning any product.
Note: We want you to understand thatStockfish is a by-product of nature and is processed under natural conditions by drying in an open fresh cold air on wooden racks. Once dried, each piece of Stockfish will always be different from another; their sizes, dimensions,color and consistency may differ from one batch to another and their texture, thickness and smell may vary.We will not authorize a return based on varying changes in form, variation in size dimension, smell, consistency, texture, thicknessand color as we don’t have control over those factors. For any question regarding the return policy of Stockfish, please call 713-995-9090 or email us at:email@example.com we will be glad to assist you.
We will exchange or refund the purchase price (excluding shipping & handling) for any product that is defective or that was shipped incorrectly as long as the item has not been opened and if returned within 30 days of purchase in its original packaging. The product must appear normal without any sign of abuse. Please contact us at firstname.lastname@example.org for a Returns Authorization Code before returning any product. Please see our Return Policy for details.
If I share a bale of Stockfish with friends at different addresses, can you ship to each of us for free?
No. Members are entitled to one Free Shipping of Stockfish, per order (to any destination greater than 50 miles from our Houston Warehouse). Once a part of the order has been shipped to any destination, additional shipments to other destinations will attracta shipping charge of $30.00 per destination.
I only wanted to buy a family pack;will I be able to buy the same without paying for membership fees?
Yes, you can. You can go to the nearest LaRuche Fine European Foods, Inc.franchise store or you can order online at: www.laruchefineeuropeanfoods.com and pick up your order at the franchise store near you. Membership is not required to buy any products at our franchise stores.
What is the shelf life of stockfish?
Stockfish when stored properly will last for several years, but for product labeling purposes, we indicated 3 years shelf life on our Stockfish.
Do I get discounts if I buy more than one bale of Stockfish?
Definitely.Right now by just being a member you save at least $200.00 per bale and if you get another bale, you will enjoy another discount depending on our sales promotions for the month.
What are the features and benefits of my account?
When you sign up an account with LaRuche Imports, Inc., you will have access to some exclusive features only available to you. You will be able to view your Order History for any order you place while signed in to your account. From there you can view the full order details, and track your order.
I forgot to sign in to My Account while placing an order. Can you add this order to my account?
We are sorry but we are not able to add orders under your Account once it has already been placed. Howeveryou don’t have to worry as you can still track your order, and you will of course still receive an order confirmation. You won’t be able to view this order under your Order History when you’re logged in to your My Account page.
I forgot/want to change my password. How can I reset my password?
No problem! If you forgot your My Account password, just select LOGIN in the upper right of our website. Then click on the link that says Forgot your password? From there, we will walk you through the simple process to reset your password. If you simply like to change your password, log in to your Account page, then click the link that says Change Password.
Email and Text
How do I sign up for promotions and special offers?
Click here to sign up for promotions and special offers.
I have additional questions. What is the best way to get them answered?
Our customer service personnel are here to assist with answering your questions. Please contact us at 713-995-9090 (Toll Free: 1-800-430-8418) Monday – Friday from 9:00 am to 5:30 pm (CST) or you may also Contact us via email at email@example.com